What is your lead time for customised order ?
At 22Workwear, we understand the importance of timely delivery for your customised orders. Once you approve the artwork, our dedicated team springs into action to ensure your order is ready in a timely manner.
We aim to dispatch your customised order within 5-7 working days, so you can start enjoying your personalized workwear as soon as possible. Our commitment to quality means that every garment is crafted with precision and attention to detail, showcasing your customised logo in the best possible way.
Rest assured that your order is our priority. We work tirelessly to meet your expectations and deliver exceptional products that reflect your brand identity. If you have any questions or inquiries about your customised order, our friendly team is always here to assist you.
Return Policy
1. Returns and Exchanges:
- We accept returns and exchanges within 14 days of the purchase date.
- To be eligible for a return or exchange, the item must be unused, in the same condition as received, and in its original packaging.
- Customized or personalized items cannot be returned or exchanged unless they are defective or damaged.
2. Defective or Damaged Items:
- If you receive a defective or damaged item, please contact us within 48 hours of receiving the order.
- We may request photos or additional information to assess the issue.
- We will either replace the item or provide a refund, depending on the nature of the defect or damage.
3. Non-Returnable Items:
- The following items are non-returnable:
- Gift cards
- Sale or clearance items
- Customized or personalized items (unless defective or damaged)
4. Return Process:
- To initiate a return or exchange, please contact our customer service team by email or phone.
- Provide your order number and a detailed explanation of the reason for the return or exchange.
- Once your return is approved, we will provide you with instructions on how to return the item.
5. Refunds:
- If a refund is approved, we will initiate the refund to your original payment method.
- Please note that it may take some time for the refund to be processed and for the funds to appear in your account.
6. Shipping Costs:
- Shipping costs for returns or exchanges are the responsibility of the customer, unless the item is defective or damaged.
7. Final Sale:
- All sales of discounted or clearance items are final and cannot be returned or exchanged.
Please note that this return policy is subject to change and may be updated without prior notice. It is recommended to review the return policy before making a purchase.
If you have any further questions or concerns regarding our return policy, please don't hesitate to contact our customer service team.
